SDM Magazine recently published a news article about a lawsuit ADT filed against Vivint and their deceptive sales practices.
ADT settled its lawsuit against Vivint Inc. ADT alleged the Utah-based company used deceptive sales practices to mislead ADT customers into signing long-term contracts.
The agreement calls for Vivint to pay ADT $10 million, marking ADT’s largest deceptive sales settlement to date.
ADT filed its lawsuit against Vivint on April 4, 2017 in the U.S. District Court for the Southern District of Florida after receiving complaints from nearly 1,000 ADT customers who stated Vivint made false or misleading statements to switch their security service from ADT to Vivint.
Complaints like these are common in the retail security industry, but using deceptive sales tactics is not a good beginning to a relationship with customers. Acadian Total Security has warned consumers about door-to-door salesmen and deceptive tactics, and we continue to urge you not to fall prey to these.
“The best way to protect yourself is to make sure your security provider, or one you are considering, has a strong local presence and will be there to service your system and assist you with customer service issues. Research the company and make sure they have a credible reputation,” Acadian Total Security President Blane Comeaux says.
Choosing a locally owned company for your security system has many benefits. Local companies hire local employees. Your money stays within your local economy. Customer service and technical support representatives are located nearby. Sales tactics are straightforward and honest.
Always do your own research and be sure to look up a company’s Better Business Bureau rating before signing any contract.
Visit Acadian Total Security’s showrooms in Lafayette or Houma to learn how we can help you achieve peace of mind.