Medical alerts connect you with the help you need, as fast as possible. One press of your waterproof pendant or wristband will initiate a call to one of our 3 certified monitoring centers. A certified Emergency Medical Dispatcher (EMD) will assess your emergency and dispatch EMS if needed, also notifying personal contacts such as family, friends, and close neighbors that can respond.
How to Get Help
Acadian Emergency Medical Dispatchers follow strict dispatch protocols to ensure all alarm activations are handled quickly and with the highest level of quality and patient care.
In an emergency simply press your help button one time to initiate a call for help.
In moments you’ll be connected with a Certified Emergency Medical Dispatcher.
The dispatcher assesses your situation and dispatches an ambulance if needed.
Once help is on the way Acadian will update family and close personal friends.
Acadian medical alert customers enjoy the peace of mind and confidence that comes from knowing they are protected by an innovative, reliable and highly respected medical alert provider. AMS holds several of the industry's highest certifications and designations, including the CSAA Five Diamond Certification for each of its medical alert monitoring centers (fewer than 150 of the approximately 3,500 central stations in the U.S. have earned this distinction.)
- 24/7 response, consistently exceeding the industry average response time of 60 seconds
- All dispatchers are EMD-certified EMTs and paramedics
- CSAA Five Diamond certified
- Landline Alarm Monitoring - Cellular Alarm Monitoring - GPS/Mobile Alarm Monitoring
- UUFX Signal and Fire Alarm Equipment and Service (Protective Signaling Service) Central Station
Nationally Certified Emergency Operators
All of our medical alert dispatchers maintain Emergency Medical Dispatcher (EMD) certification, granted by the National Academy of Certified Emergency Medical Dispatch. This means that our dispatchers specialize in:
- Quickly and professionally evaluating medical situations
- Giving vital pre-arrival help to the subscriber or a bystander
This training standard also helps us to provide the best customer service possible from a highly accredited medical alert monitoring center.