3G Sunset FAQ's
Additional details from Verizon® and AT&T®

What is 3G?

3G is the third generation of wireless mobile telecommunications technology. It is the upgrade for 2G and 2.5G GPRS networks, for faster internet speed.” The first 3G networks were launched in 1998.

What is 4G LTE?

Long Term Evolution, or 4G LTE, is the fourth generation of wireless mobile communications technology. LTE uses a different radio interface and core network to provide better capacity and speed than 3G does.

Is everybody discontinuing 3G service?

Yes: all cellular carriers are discontinuing support for 3G systems (or sunsetting them.)

When does 3G go away?

Not all 3G sunsets are happening at the same time: support for these systems is ending in batches. That means the support for 3G is being discontinued tower by tower every week and there’s no way to know when your area in particular will be affected. Your system could be communicating today and unable to communicate tomorrow. This is why we recommend that customers upgrade their system as soon as possible to avoid any lapses in service.

What happens if I don’t upgrade?

In short, your 3G security system won’t be able to communicate. This also means that we won’t be able to know when your alarm is going off and that we won’t know to dispatch authorities.

What if I have more questions?

If you have more questions, feel free to call us at 855-222-3426. We’re always happy to help.